Why Buy From TourSpecGolf?
- Customer Service 24/7
- Safe & Secure Payments
- Guaranteed Shipments Worldwide
- 100% Authentic Products
- We Help You With Product Warranties
- Returns & Refunds
Exceptional customer service is our #1 priority
We always reply within 24 hours
Golf to Impress and TourSpecGolf Customer Service representatives support our customers around the clock with specialists in Japan and North America. Our company’s reputation for providing superior customer support reflects the high standards we require of ourselves and the brands we choose.
Your inquiry is never too big or too small for us. So please feel free to Contact Us and expect a quick response always within 1 business day.
Safe and Secure Payments
All reasonable steps are taken by TourSpecGolf.com to protect a customer's personal information. TourSpecGolf has used state-of-the-art encryption technology to secure the personal information of a website user.
Norton Secured by Symantec
The lock icon at the bottom of your screen indicates when you are in a secure section of the TourSpecGolf website. TourSpecGolf.com uses a 128-bit Verisign Digital Certificate. Norton is the most trusted name in website security. This ensures the confidentiality of your information. If any other internet user intercepts the communication they will only be able to see it in an encrypted form.
TourSpecGolf.com uses secure socket layer (SSL) encryption for its forms and payment details that are transmitted using the Internet. SSL encrypts web communication, allowing us to take credit card orders and protect sensitive personal information. SSL security makes eaves dropping on secure web traffic almost impossible.
Protecting Your Information
Credit card information collected from customers is transmitted immediately into the banking system and is deleted immediately after the transaction has been completed. We only receive the last 4 digits of your credit card number for reference.
Click the Norton badge below to view our website's strict verification.
Guaranteed Shipments Worldwide
We ship Worldwide!
The majority of our products will be shipped directly from Japan using EMS Express Mail Services and delivered by your postal service. EMS provides fast, reliable shipment all tracked and insured with a delivery time of 2-4 days (Please note this may vary depending on location and local delivery service). All shipments are tracked and insured with a 100% guarantee that your item will arrive.
You have your choice of shipping with Japan Post EMS Express Mail or UPS Worldwide Express. You may see the exact shipping price in your shopping cart or the checkout page.
Japan Post EMS Express Mail Services is delivered to you by your postal service. EMS provides fast, reliable shipment all tracked and insured with a delivery time of 2-4 days (Please note this may vary depending on location and local delivery service and does not include time if inspected by customs and duties office in your country).
UPS Worldwide Express is delivered to you by UPS. We recommend UPS for countries with a slow or unreliable postal service. UPS will handle customs and duties for all shipment, then bill for any tax incurred.
100% Authentic Products
We ONLY sell authentic products.
Please understand that Japanese golf equipment is a luxury product. Master craftsmen produce and/or assemble your order to the highest standard. They are not delivered as quickly as the USA brands due to Japan's higher standards and careful handling of these high-end products.
Be careful of fakes: We have received many reports of stores online selling fake and copy cat clubs trying to pass them off for the real thing. If the price is too good to be true, it usually is. TSG clubs are 100% authentic and we stand by them 100% as authentic clubs. We get all our clubs directly from the Manufacturers in Japan and ship to you directly from Japan, NOT from China or some other Asian country. For more information on how to avoid purchasing non authentic clubs please read this blog post we made.
Examples of FAKES, we've seen on the Internet.
We help you with product warranties.
All golf equipment and clubs listed in our store are covered by a manufacturer's warranty and come with verifiable serial numbers.
All original (unaltered/unmodified by customers) clubs sold from Japanese manufacturers are guaranteed and warrantied from any manufacturer defects (length of warranty varies between manufacturers). Our items are shipped directly from Japan or our USA office and are thoroughly inspected before heading out to customers.
Returns & Refunds
We offer refunds for unused products up to 30 days after shipment.
Order cancellation: We have no problem in issuing you a full refund as long the item(s) has not yet been shipped. (This does not apply to custom golf clubs or any special orders.) If your order reached the shipping department, we will try our best to cancel it before shipping. Since we we strive for quick delivery please understand that there may be times we are unable to confirm the cancellation.
Refunds: Your complete satisfaction is very important to us. However, due to the fact that the golf items purchased are sent from overseas with multiple handlers, it is very difficult for us to provide you with a 100% money back guarantee. Please understand this is regarding ALL Tour Spec Golf and Golf to Impress sales.
Returns must take place within 30 days of delivery. Any items you wish to return must be in the exact condition you received it in with all plastic wraps 100% intact, as well as, all labels and bar codes still in place.
Restocking fee for returned items: A full inspection of the club returned must be done before you will receive a refund for the price of the product(s) minus a 15% restocking fee.
Shipping costs are non-refundable: Return shipping is the customer's responsibility.
Return processing takes 1-2 weeks after the item is received for inspection. After inspection we will notify you by email confirming the refund.
EXCLUSIONS: Refunds are NOT available on special orders, custom club or orders with custom specifications. We suggest you make sure the item desired is exactly what you want to avoid refunds. Golf Shoes and apparel/clothing are considered a custom order and cannot be exchanged or refunded. They are ordered specifically for the customer. Customers should ensure they know what size they are before ordering. If you need advice about size, please don't hesitate to email us.
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