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- Safe & Secure Payments
- Shipping Information
- Order Process - What to Expect
- How to Redeem Reward Points?
- 100% Authentic Product & Availability
- Product Warranties
- Returns & Refunds
- Custom Fitting Orders
Safe and Secure Payments
All reasonable steps are taken by TourSpecGolf.com to protect a customer's personal information. TourSpecGolf has used state-of-the-art encryption technology to secure the personal information of a website user.
Norton Secured by Symantec
The lock icon at the bottom of your screen indicates when you are in a secure section of the TourSpecGolf website. TourSpecGolf.com uses a 128-bit Verisign Digital Certificate. Norton is the most trusted name in website security. This ensures the confidentiality of your information. If any other internet user intercepts the communication they will only be able to see it in an encrypted form.
TourSpecGolf.com uses secure socket layer (SSL) encryption for its forms and payment details that are transmitted using the Internet. SSL encrypts web communication, allowing us to take credit card orders and protect sensitive personal information. SSL security makes eaves dropping on secure web traffic almost impossible.
Protecting Your Information
Credit card information collected from customers is transmitted immediately into the banking system and is deleted immediately after the transaction has been completed. We only receive the last 4 digits of your credit card number for reference.
Click on the Norton badge below to view our website's strict verification.
Guaranteed Shipments Worldwide
We ship Worldwide!!
You have your choice of shipping with Japan Post EMS Express Mail or UPS Worldwide Express. You may see the exact shipping price in your shopping cart or the checkout page.
Japan Post EMS Express Mail Services is delivered to you by your postal service. EMS provides fast, reliable shipment all tracked and insured with a delivery time of 2-4 days (Please note this may vary depending on location and local delivery service and does not include time if inspected by customs and duties office in your country).
UPS Worldwide Express is delivered to you by UPS. We recommend UPS for countries with a slow or unreliable postal service. UPS will handle customs and duties for all shipment, then bill for any tax incurred.
Japan Post EMS Shipping prices:
Add the items to your shopping cart to see the exact shipping price.
For your convenience, here are estimated shipping prices for single items.
- Drivers: $36
- Fairway woods: $28
- Iron sets: $68
- Wedges: $24
- Putters: $32
- Shafts: $18
- Golf bags: $96
- Small accessories: $12
Order Process - What to Expect
Payment policy: We accept all forms of payment. All major credit cards, debit cards, PayPal, bank transfer (contact us to set up a bank transfer payment). All prices are in United States Dollars (USD) unless otherwise stated. We always receive payment before the order is processed.
Processing time: Most of our products ship between 1 - 7 days. Certain brands & accessories take longer due to popularity or low stock and can take up to 2 weeks to ship. Custom fitting orders and/or special orders take approximately 2 - 4 weeks to ship.
Order Updates: If your order will take longer than 7 days to ship, we will contact you immediately to inform you of the estimated ship date and ask for your approval to proceed or if you rather receive a full refund.
Tracking of order: All shipping and tracking details will be emailed shortly after your order ships.
How to Redeem Reward Points?
100 points = $1
Redeem your points on in the Shopping Cart before entering the checkout process. The points cannot be spent on shipping costs.
Choose how many points you would like to redeem and it will adjust the price in your shopping cart. Then proceed to check out.
Authentic Product Info & Availability
We ONLY sell 100% authentic product.
Be careful of fakes: We have received many reports of stores online selling fake and copy cat clubs trying to pass them off for the real thing. If the price is too good to be true, it usually is. TSG clubs are 100% authentic and we stand by them 100% as authentic clubs. We get all our clubs directly from the Manufacturers in Japan and ship to you directly from Japan, NOT from China or some other Asian country. For more information on how to avoid purchasing non authentic clubs please read this blog post we made.
Want to know when a particular item will ship?
We're happy to find out for you within 1-2 days. Please Contact Us with the full product name & exact option details you are interested in.
Examples of FAKES, we've seen on the Internet.
We help you with product warranties.
All golf equipment and clubs listed in our store are covered by a manufacturer's warranty and come with verifiable serial numbers.
All original (unaltered/unmodified by customers) clubs sold from Japanese manufacturers are guaranteed and warrantied from any manufacturer defects (length of warranty varies between manufacturers). Our items are shipped directly from Japan or our USA office and are thoroughly inspected before heading out to customers.
Returns & Refunds
We offer refunds for unused products up to 30 days after shipment.
Order cancellation: We have no problem in issuing you a full refund as long the item(s) has not yet been shipped. (This does not apply to custom golf clubs or any special orders.) If your order reached the shipping department, we will try our best to cancel it before shipping. Since we we strive for quick delivery please understand that there may be times we are unable to confirm the cancellation.
* Some banks charge a % fee to convert the funds back into their currency. We refund your payment in full so we are not responsible for any discrepancies in the amount your bank takes as the fee.
Returns & Refunds: Your complete satisfaction is very important to us. However, due to the fact that the golf items purchased are sent from overseas with multiple handlers, it is very difficult for us to provide you with a 100% money back guarantee.
Any shipment that is denied or returned to us as unclaimed will be considered a RETURN. If it is a non-refundable order (such as custom/special orders, etc.), the item will need to be re-shipped back to the customer. ** Any and all fees, duties, or return shipping is the customers responsibitliy, if the shipment is denied, refused, or left unclaimed.
Returns must take place within 30 days of delivery. Any items you wish to return must be in the exact condition you received it in with all plastic wraps 100% intact, as well as, all labels and bar codes still in place.
Restocking fee for returned items: A full inspection of the club returned must be done before you will receive a refund for the price of the product(s) minus a 15% restocking fee.
Shipping costs are non-refundable: Return shipping is the customer's responsibility.
FREE Shipping method: For orders placed with FREE Shipping method. If returned, the actually shipping fee will be deducted from the refund.
Return processing takes 1-2 weeks after the item is received for inspection. After inspection we will notify you by email confirming the refund on your account.
EXCLUSIONS: Refunds are NOT available on special orders, custom club or orders with custom specifications. We suggest you make sure the item desired is exactly what you want to avoid refunds. If there is a discrepancy in the specifications ordered, you may ship the club back to us to check it within 15 days. If the customer was mistaken and the specifications are correct, return shipping and any other expenses to receive the item is the customer's responsibility and is required to be paid before shipping the item back. Please understand this is regarding ALL Tour Spec Golf and Golf to Impress, Inc sales.
Golf Shoes and apparel/clothing are considered a custom order and cannot be exchanged or refunded. They are ordered specifically for the customer. Customers should ensure they know what size they are before ordering. If you need advice about size, please don't hesitate to email us.
Custom Fitting Orders
We work directly with the brand for your custom specs.
Many Japanese brands offer custom specs and builds for many of their clubs with Japan's top performance shafts direct from the factory. Specs and options vary by manufacturer so please contact our custom clubs department below for all your options, availability and a price quote.
Brands that offer custom specs include: Taylormade Japan, Titleist Japan, Callaway Japan, Ping Japan, Tourstage, Srixon, XXIO, ONOFF, PRGR, Mizuno, Royal Collection, Honma, Maruman, Cleveland Japan, Epon Golf, Keigekiku Yururi, Sky Dream Jump, Miura Giken, Crazy, Kamui Works and more!
Questions on Custom Fitting Orders
Please provide us as much info about your swing and game as possible so we can make proper suggestions. Every player is different and its not easy making suggestions over the internet though we try our best to do so and the more info you provide the better.
The following is an example of information you can provide if requesting recommendations of fittings:
- What is your handicap:
- What is your estimated swing speed:
- How far do you hit your driver total distance:
- How much of that is carry and how much run:
- How far do you hit your 7 iron:
- Are you a smooth or aggressive swinger:
- What is your tempo like, slow, average or fast:
- What is your bad shot ie slice, push, pull, hook:
- How often does your bad shot happen:
- Any other info about your swing ie too much spin, steep downblow, flat plane etc:
- What club are you currently using:
- What shaft and flex are you currently using:
- Please describe your current trajectory with this combo:
- What do you like or dislike about this combo:
- Where do you see your game going?
- What is your budget?
If you have any questions, please send us a message through our Contact Us page.